EARHART ROOFING COMPANY, INC. 345-5555

We had Earhart Roofing reroof our house and they did a great job.  We have a unique exposed tongue and groove roof and there were a lot of rotten spots that had to be replaced.  Because all this was visible from the inside, all the splices had to be done so they weren't visible and screws could not be exposed.  In addition there were electrical wires on the roof after the foam insulation was removed so channels had to be cut every which way to avoid them all.  Frank and his Forman listened to all these concerns and made sure they didn't run into any snags.  They also did a nice job of picking up all the debris every day before leaving.  I would gladly recommend your company to anyone.  Thank you for all the great work.

Eric Utic

16200 Old Seward Highway

Subject: Thank you!

Frank,

Thank you for having your staff reinstall the vent that blew off

during a recent windy day.  I realize you have nothing to do with

these type of vents in doing your roofing work.  So, I want you

to know I'm very grateful that you extended yourself in an area

for which you have no responsibility. 

You truly went above and beyond.   I can see why your company

is so successful!  It's much deserved. 

Andy (Andrea Veach)

__________________________________________________________

Andy,

Thank you, it is always nice to get positive feedback from customers

such as yourself.  It is wonderful to be appreciated and providing

excellent customer service is our #1 priority at Earhart Roofing.

We are currently working on a new page for our website
(Customer Testimonials) and I would like to copy your email to

Our website with your permission. 

Thanks.
Frank

___________________________________________________________

Frank,

Yes.  You absolutely have my permission to use my comments
as a public testimonial of your good work - work beyond expectations.

I think if you knew how highly your past customers (your references)

spoke of you, you'd know you've got a huge cheering section. 

You've earned it. 

Have a great Memorial Day!

Andy

COMPLIMENT ACTIVITY REPORT  Case # 22207885      Better Business Bureau serving Alaska, Oregon & Western Washington

Consumer Info:   Schauer, David M.                                                             Business Info: Earhart Roofing Company Inc

                                unknown                                                                                                    PO Box 210287

                                Anchorage, AK  99521                                                                              Anchorage, AK  99521

                                                                                                                                                    907 345-5555

Location Involved:   (Same as above)

Consumer's Original Compliment :

Earhart Roofing recently completed a complete strip and re-roof of my residence.  Their quote was fair and comprehensive, and the owner took time to answer my questions.  When the crew arrived to complete the job, they had first class equipment, were friendly, efficient and FAST.  They did an excellent job and left the job site completely clean and exactly as they found it.  I appreciate a job well done.  Thank you. 

Consumer's Desired Resolution:

BBB Processing

06/26/2009                SLB       BBB        Compliment Letter - Close Info Only

06/26/2009                Otto      EMAIL     Inform Consumer

06/26/2009                Otto      EMAIL     Inform Business of Compliment

06/26/2009                Otto      BBB        Case Closed INFO ONLY